退換商品 Returns & Exchanges
Buy to Donate 產品、食物、耳環和個人化及定製商品均不予退款及不提供更換服務。折扣訂單也不予退款。 *商品有損壞除外。
Returns & Exchanges
Refer to individual merchant shop for return and exchange policies.
The following applies if individual merchant does not have related policies:
The items must be unopened, unworn and unused in original packaging within 10 days of the purchase date. All returns and exchanges must be shipped with the shipping costs paid in full by the customer. Shipping fees are not refundable unless the item is defective.
Buy to Donate products, food/ snacks, earrings and personalised/ custom pieces are non-refundable and non-exchangeable, except in the case of defects.
If the order amount falls under the requirement for free shipping after the refund is claimed，designated flat rate shipping fee will be deducted from the final refunded amount.
Please refer to individual merchant shop for exchange details. The customer is responsible for returning the item(s) back to the merchant and prepay the new shipping fee of the exchange item(s).
Discounted items (sales items and/or orders with coupon code) cannot be refunded, unless they are defective or damaged.
Our prices change in response to trends and demand from the consumer. As such we are not able to refund the difference.
If you are shipping an item over HK$300, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
All returned goods will be inspected upon arrival. Returns that are not in original condition, without original receipt or packaging, outside of this time frame, or unauthorised returns will not be accepted.
Please notify us via email to the individual SE merchant with your order number, name and quantity of item(s) to be refunded or exchanged, and reason for return. The SE will send you an email with the return instructions shortly after.